Privacy Policy
Last Updated: June 3, 2025
Elegantex Textiles ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elegantex.net or interact with our Facebook advertising forms.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, company name, and country when you submit a contact form or inquiry.
- Communication Data: Messages, inquiries, and any information you provide when contacting us via email, WhatsApp, or our website contact form.
- Usage Data: Browser type, IP address, pages visited, time spent on pages, and other diagnostic data collected automatically via cookies and similar technologies.
- Facebook Lead Form Data: When you submit a form via our Facebook advertisements, we receive the information you provide (typically name, email, phone number, and inquiry details) through Facebook's Lead Ads API.
2. How We Use Your Information
We use the collected information for the following purposes:
- To respond to your inquiries and provide customer support
- To process and fulfill sample requests and orders
- To send product catalogs, pricing information, and order updates
- To improve our website, products, and services
- To comply with legal obligations
- To communicate about promotions, new products, and company news (with your consent)
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party services that help us operate our website (hosting, analytics, email delivery).
- Legal Requirements: If required by law or in response to valid legal requests from authorities.
- Business Transfers: In connection with a merger, acquisition, or sale of company assets.
4. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for website functionality.
- Analytics Cookies: To understand how visitors use our site (e.g., Google Analytics).
- Advertising Cookies: Facebook Pixel and similar technologies for ad measurement and targeting.
You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.
5. Facebook Lead Ads
We use Facebook Lead Ads to collect inquiries from potential customers. When you submit a Facebook lead form:
- Your data is transmitted securely via Facebook's platform and stored in accordance with Facebook's data processing terms.
- We access and process your lead data solely for the purpose of responding to your business inquiry.
- We retain lead data only as long as necessary for business communication purposes.
- You may request deletion of your lead data at any time by contacting us.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including SSL encryption for data transmission, secure server infrastructure, and restricted access controls.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by applicable law. Contact form submissions and business correspondence are typically retained for the duration of the business relationship plus 2 years.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data.
- Objection: Object to processing of your personal data for marketing purposes.
- Data Portability: Request transfer of your data to another service.
To exercise these rights, please contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., WhatsApp, Facebook). We are not responsible for the privacy practices of these external sites. Please review their privacy policies independently.
10. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Elegantex Textiles
Email: nick@mzbrotex.com
Phone / WhatsApp: +8618657590900
Address: Shaoxing, Zhejiang, China
Website: https://elegantex.net
13. Facebook Data Deletion
To request deletion of data collected via Facebook Lead Ads, please email us at nick@mzbrotex.com with the subject "Facebook Data Deletion Request". We will process your request within 30 days.